I’m Channce, an early-career IT professional with hands-on experience in systems administration, networking fundamentals, and cloud-based environments. I develop real-world skills through practical labs, automation, and infrastructure-focused projects.

💼 I’m actively seeking opportunities in Information Technology

• osTicket: Prerequisites and Installation
  Implemented and configured an osTicket help desk system to simulate real-world IT support workflows, including ticket intake, triage, assignment, and resolution

• osTicket: Post-Installation Configuration
  Configured departments, roles, agents, email piping, and system settings to support structured ticket intake and resolution workflows.

• osTicket: Ticket Lifecycle Examples
  Demonstrated real-world ticket handling from creation to resolution with proper documentation.

• Configuring On-premises Active Directory within Azure VMs
  Set up and promoted a Domain Controller in Azure, then joined a Windows client to the domain.

• Creating Users With PowerShell
  Automated the creation of 1,000 Active Directory users using a custom PowerShell script.

• Managing Accounts with Group Policy
  Applied account lockout policies and audited login failures using Group Policy and Event Viewer.

• Network Security Groups (NSGs) and Inspecting Network Protocols
  Configured NSGs and analyzed RDP, SSH, DNS, and DHCP traffic using Wireshark and PowerShell.

• Certifications: CompTIA A+
• Technologies: Active Directory, Group Policy, PowerShell, Azure VMs, RDP, DNS, DHCP, Wireshark

I'm always open to networking, mentorship, or new opportunities in tech!